MANAGEMT 7031 - Services and Operations Management

This course examines the role of the Operations Management and its role in supporting effective Strategy execution, and how it may be leveraged as a sustainable source of competitive advantage. Topics covered include addressing the strategic issues of operations strategy formulation and associated implementation decisions, including choice of process and technology, operational structures, facility location, detailed layout, process and job design, and strategic operational planning. Manufacturing, process and service industry contexts are all considered. The tactical aspects of implementing and managing effective operations are then considered for manufacturing, process and service industry environments. This includes, inventory control, MRPII/ERP, operations scheduling, quality management, supply chain management and operations improvement. The challenges of scheduling, workload and service delivery management for service operations is specifically addressed.